Refund policy
Last Updated: July 7, 2026
At norixay.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange policy.
Return Eligibility
Customers may request a return within 30 days after receiving the order.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition
- Products must include original packaging and accessories
- Proof of purchase must be provided
Return Process
To start a return, please contact our customer support team at:
Email: mcgowinbeadling728@hotmail.com
Please include:
- Order number
- Reason for return
- Photos or details of the product (if applicable)
Our team will provide return instructions after reviewing your request.
Refunds
Once we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund
- Approved refunds will be processed to your original payment method
- Refund processing times may vary depending on your bank or payment provider
Exchanges
We offer exchanges for items that arrive:
- Damaged
- Defective
- Incorrectly shipped
Non-Returnable Items
Returns may not be accepted for:
- Products damaged due to customer misuse
- Items returned after the 30-day return period
- Items without original packaging
For any return questions, please contact: